Contacts
Questions about this website are welcome. Please read the notes below first, so your message reaches the right place.
Email us about this site
Our email address is shown in the footer of every page, on the same domain as this site. Write to us if you spot an error, want something corrected, or have a question about how the page works or how we handle data.
We cannot help with casino accounts
This site is not the casino and has no access to player accounts, deposits, withdrawals or bonuses. If you need help with any of those, contact BetAlice directly. The brand lists these support channels:
- Live Chat
- Help Centre
Support is listed as English only, and the brand advertises 24/7 availability. We cannot confirm response times. You can reach the official website with the sign up or login buttons at the top of any page.
What to include in a message
- The page address you were on.
- What you expected and what you saw instead.
- Your browser and device, if the problem is about layout or a button that did not work.
Please do not send passwords, card numbers or identity documents. We will never ask for them.
Response time
We are a small team and do our best to reply within a few working days, in English.
Need support now?
If gambling is affecting you or someone close to you, free and confidential help is available in Australia. Gambling Help Online runs 24/7 on 1800 858 858, and Lifeline can be reached on 13 11 14. More options are on the responsible gambling page.
Other pages
You can read more about the site on the about page, or see how we treat data in the privacy policy and terms of use.